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Frequently Asked Questions

How do I get to Prudential Center?

Please review our How to Get Here page, presented by Ford. Lincon Mercury.


How do I get tickets to Prudential Center events?

Visit www.prucenter.com to purchase tickets online, call Ticketmaster at               201-507-8900        or visit the Prudential Center Box Office located at the corner of Mulberry Street and Edison Place.


What are the Box Office Hours and Location?

The Prudential Center box office is open Monday thru Saturday from 11am–6pm, and closed on Sunday.

The Prudential Center Box Office is located inside the arena at the corner of Mulberry and Edison.  You can enter from the corner of Mulberry and Edison Place, next to the PNC Bank Tower.  To purchase tickets online, visit www.prucenter.com. To purchase tickets by phone, call Ticketmaster at               201-507-8900       .


Is there seating for disabled guests?

Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). For seating accommodations, please contact the box office or Ticketmaster               (201) 507-8900        for details. For further information, click on our ADA Information page, or contact guest services at               973-757-6514       .


At what age does a child need a ticket?

Children over one year of age must have a ticket in order to gain entrance to the Prudential Center. Children under one year may enter without a ticket but must sit on their parent's or guardian's lap. Ticket policies vary per event please check the event's ticket policies at the time of purchase.


Where is Will Call and when does it open?

Box Office will call windows are located in the main box office area located just inside the entrance cylinder on Mulberry and Edison Place.   To pick up will call tickets, you must present a valid photo ID.  It is also recommended to bring the credit card used to purchase the tickets.

For most events, will call will open 3 hours prior to showtime.


Can I bring my own food and beverage to an event?
Guests may not bring their own food and/or beverage to any Prudential Center event.

Is there a Lost and Found and where is it located?

Lost and Found is located at Guest Services outside sections 9 and 114. All Lost and Found items will be held for one week. For further information, call Guest Services at               973-757-6000        or send an email to pcguestservices@aegworldwide.com.


When do doors open for the events?

Arena doors will open approximately 60-90 minutes prior to the start of the event but times will vary per event. Please check www.prucenter.com to see when doors will open.


Will I be subject to security search when entering?

All patrons are subject to a bag search and security check.  Plan on passing thru security before each event and figure this into your arrival time for events.


Can I bring my camera to the Prudential Center?

Small, non-professional still cameras may be brought into the Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of the Prudential Center.


What items are prohibited inside Prudential Center?

For safety reasons, guests are refused entry if they are in possession of prohibited items.  Illegal items will be confiscated and turned over to the police.  If a guest is found inside the arena with prohibited items, the items will be confiscated and the guest may be ejected from the facility.
Guest with specific/special dietary needs due to medical conditions or religious requirements should contact the Prudential Center Guest Services Department prior to attending the event.

The following items are not permitted at Prudential Center:
Aerosol Cans  
Animals/Pets (except service animals)
Audio/ Video Equipment
Balloons and Beach Balls
Cans, Bottles, Glass or Other Beverage Containers
Chains, Studded Bracelets, etc.
Coolers or Ice Chests
Illegal Drugs
Large Bags and Purses
Laser Pens and Pointers
Noisemaking Devices (i.e. whistles, air horns)
Outside Food and Beverage
Professional Photography Equipment
Poles to Display Banners, Flags, etc.
Skateboards and/or Rollerblades
Un-approved pamphlets, handouts, advertisements, etc.
Weapons (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)
Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management
This is list is subject to change


Are there ATMs inside Prudential Center?

There are 7 ATMs located throughout Prudential Center. The locations are as follows; One in the Box Office, four on the Grand Concourse and two on the Upper Concourse.


Can I re-enter the building if I leave?
Prudential Center has a no re-entry policy for all events. Exceptions can be made in the cases of medical emergencies.

Can I smoke inside Prudential Center?

Prudential Center is a smoke-free facility. Fan can smoke in designated smoking areas. Please ask a member of guest services to locate the closest smoking area.


Are there Family Restrooms available?
Yes, Prudential Center has 7 Family Restrooms located throughout the arena. Ask a Prudential Center staff member for locations.

Is there a coat check/bag check?
Prudential Center does not provide coat or bag check services. Please plan accordingly.

Are Strollers allowed inside the arena?

Small, fold-up umbrella strollers are allowed in the Prudential Center. Fold-up strollers should be stored under your seat. Strollers that cannot fit under your seat will not be permitted.


Can I bring animals into Prudential Center?

Only service dogs, either certified or in-training, will be permitted in the Prudential Center. All other animals are prohibited.


Is there a separate Media Entrance?

When the Press Room is utilized for an event, the media entrance is located on Mulberry Street near the entrance cylinder on Layfayette. There is a sign above the door that says PRESS.


How do you get media credentials for Prudential Center events?

For New Jersey Devils games, contact the public relations department at               973-757-6100       . For Seton Hall basketball, contact the media relations department for Seton Hall. For New Jersey Ironmen games, contact the media relations department for Ironmen. For all other events, contact the public relations by email jgulledge@aegworldwide.com


How do I get notified of upcoming events at Prudential Center?

Sign up for presale notices, upcoming events by signing up for the email newsletter by clicking on the ROCK Star sign-up to the left.


Can I bring banners or signs to events at Prudential Center?

Signs and banners are allowed if they do not block the view of other guests. Any arena signage must meet the approval of Prudential Center Management.


Can I use my cell phone at Prudential Center?

Cell phones are allowed inside Prudential Center, however we request you use the public concourse areas to make and receive calls. 


Where are the concession locations in Prudential Center?

There are nine permanent concession stand locations in the arena in addition to a number of portable food and beverage locations on each level.
Grand Concourse: 4 locations
Upper Level 5 locations


What do I do in case of an emergency?

In the event you need emergency attention, please notify the nearest security guard, usher, ticket taker or go to guest services located on the concourse at sections 9, 114 and 214


How do I evacuate in case I am instructed to do so?

In the event of an emergency evacuation, please follow the direction of Prudential Center staff members to exit the arena in a safe manner. When you arrive, please take a moment to find the 2 closest exits to your section.


What is the best way to get in the Prudential Center?

There are 3 main entrances to Prudential Center.
The PNC Bank Tower on the northeast corner of the building at Mulberry and Edison Place
The Verizon Tower on the southeast corner of the building at Mulberry and Lafayette.
The South side of the building on Lafayette Street.   


Does Prudential Center have family restrooms?

Grand Concourse – Outside Sections 13 and 22
Suite Concourse 1 – Outside Suite 1
Upper Concourse – Outside Sections 110 and 127


Where are the first aid stations located in Prudential Center?

First Aid stations are located on the Grand Concourse and the Upper Level. 
Grand Concourse – Outside the Ice Lounge at Section 8 and 9
Upper Concourse – Outside Section 115 and 215
During Events the first aid stations are staffed by paramedics.  If for any reason you are unable to make it to the first aid rooms, please summon a Guest Services staff member and they will alert first aid.


Where can I locate a guest services representative?

Guest Service locations are available to answer your questions, collect lost and found, provide Assisted Listening Devices and provide assistance to guests.  In addition, guest services can assist with finding lost guests and providing wheelchair escorts during events.  There are 2 locations for Guest Services:
Grand Concourse –Outside the Ice Lounge at Section 9
Upper concourse – Outside sections 114 and 214


How can I get to Prudential Center via mass transit?

Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus.  Newark’s Penn Station is located a short 2 blocks east of the arena.  To exit the arena towards Newark’s Penn Station, head to the Northeast corner of the building near sections 20-22, 130-133 or 231-233.    To get on the buses to Broad Street Station, exit onto Edison Place or Lafayette and go ½ block West to Broad Street. For more information or to plan your trip, visit www.njtransit.com/prudentialcenter, www.pathrail.com or www.amtrak.com.


After I’ve entered can I exit and re-enter the building?

Prudential Center has a NO-RE-ENTRY policy during events.  Exceptions are made in the cases of medical reasons or returning prohibited items to vehicles. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Ask the nearest usher or security to speak with a Guest Services Supervisor.


Is there a Team Store?

The Team Store, called Devil’s Den, is located near the Prudential Center box office on the corner of Mulberry and Edison. The Devil’s Den is open on game nights. In addition, on game nights, there are satellite team stores located inside Prudential Center.

For More Information

Prudential Center and AEG Facilities

165 Mulberry Street
Newark, NJ 07102

Administration Phone:               973-757-6000       

Management Department

Brian Gale, Director, Booking and Marketing
Colleen Conroy. Executive Assistant
Tracy Williamson, Receptionist
 
Sales
Kelly Jutras, Client Services Director
Peter McShane, Account Manager
Audrius Zubrus, Account Manager

Box Office

Al Kass VP, Ticket Operations
Greg Raffaeli, Box Office Director
Richard Katz, Box Office Manager
Kim Harrell, Administrative Assistant
 
Marketing
Brian Gale, Director of Booking / Marketing
Joy Gulledge, Public Relations Manager
William Carafello, Marketing Manager
Michael Collazo, Group Sales Manager

Guest Services
Ileana Castellanos, Guest Services Manager
Joe Altenau, Asst. Guest Services Manager
Adrianne Wynne, Manager, Premium Services
Alanna Hatcher, Assistant Manager, Premium Services
Frank Perrone, Event Manager
Shannon Donnelly, Event Manager
Katie Keenan, Special Events Coordinator

Human Resources
Laura Florin, Director of Human Resources
Shaliece Matthews, Human Resorces Coordinator

Finance
Helene Cieri, AP/AR Clerk
Charles Heyder, Finance Manager
Scott Moretto, Staff Accountant

Operations
Charles Leone, Director of Operations
John Bochiaro, Manager, Video Production 
Jen Berruti, Video Production
Andre Mutovic, IT Mgr

Connor McKeon, Conversion Manager
Nicole Brown, Administrative Assistant

Employment
Join the most exhilarating team in New Jersey - Team Prudential Center! For employment opportunities at Prudential Center, please visit AEG’s Employment Opportunities Website.

Prudential Center Fan Guide

Make the best of your experience at the Prudential Center, by downloading our Prudential Center Fan Guide by clicking here.

 

EMPLOYMENT OPPORTUNITIES
Thank you for your interest in a career at Prudential Center. If you are looking for an exciting and exhilarating challenge, you’ve selected the right company. Prudential Center, the home of the New Jersey Devils, Seton Hall men’s basketball and the New Jersey Ironmen offers an abundance of career opportunities. Prudential Center is bringing sports, concerts, family shows, special events and fine dining right to the heart of Newark. We are looking for enthusiastic, outgoing people who have experience in one of our many positions we offer.

Please note that Prudential Center consists of various operating companies managing different functions within the building. Below is a summary of what each company does within the arena and the types of positions that are offered. In addition, you must be at least 18 years of age and you must be able to work evenings and weekends.

AEG Management of NJ
Prudential Center is managed by AEG Management of NJ which is part of AEG Worldwide. AEG offers various full and part time positions. AEG has positions for Guest Services, Box Office, Event Facilities Production and Building Operations. Please click here for more information.

Centerplate
Centerplate provides both full and part time positions in catering, concessions, management and merchandise services. If you are interested in applying for full-time position with Centerplate at Prudential Center please click here and you will be directed to www.centerplate.com. If you are interested in applying for a part-time position with Centerplate please click here and the follow the instructions.

Pritchard Sports & Entertainment
Pritchard Sports & Entertainment Group Events Division provides positions that cover janitorial and specialty cleaning services. If you are interested in a part-time position with Pritchard Sports please click here and follow the instructions.

Gateway
Gateway provides comprehensive security for all of our events. If you are interested in applying for a Position at Gateway Security within Prudential Center please click here for more information. 


New Jersey Devils
Looking for a job with the NHL’s New Jersey Devils click here to see what opportunities are available.

New Jersey Ironmen
Are you ready for the fast pace of Major League Indoor Soccer? Step up to a career with New Jersey’s indoor soccer team. For more information, please contact Mike Milich at mmilich@njironmen.com.

ADA Information

Prudential Center is a facility that is fully compliant with the Americans with Disabilities Act (ADA). Seating is available on all levels. For accommodations, please contact the box office or Ticketmaster at               (201)507-8900        for details.

Parking - Yellow Lot 10 is the designated lot for ADA parking. Yellow Lot 10 is located on Lafayette Street near Braod Street. Visit the parking and directions page to find driving directions to this lot. Prudential Center does not own or operate any parking lots surrounding the building except this location.  You may enter the arena through any of the 3 public entrances.

Wheelchairs – Prudential Center Guest Services provides complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or Guests may make advance arrangements by contacting Guest Services at PruCenterGuestServices@aegworldwide.com.

Assisted Listening Devices – Assisted listening devices are available for loan at the Guest Services locations. In addition, sign language interpretation services are available for concerts. To schedule an interpreter please contact Guest Services at PruCenterGuestServices@aegworldwide.com.

Guests with Visual Impairments / Service Animals – Prudential Center provides accommodated seating for guests with visual impairments. Service animals are accommodated in Prudential Center.

Pick Up / Drop Off - The pick up and drop off location for guests with special needs is located on Lafayette on the corner of Mulberry and Lafayette. Ramps are provided for entrance thru the Verizon Tower.

 

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